Return Policy
Refund Policy – Al Nafees Jewellers
At Al Nafees Jewellers, customer satisfaction is our priority. We are committed to providing jewellery of the highest quality and craftsmanship. If for any reason you are not fully satisfied with your purchase, you may request a refund under the following terms:
Eligibility for Refund
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Refunds are available within 7 days of purchase.
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The item must be unused, unworn, and returned in its original condition with all packaging, tags, and certificates intact.
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A valid original receipt or invoice must be presented.
Non-Refundable Items
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Custom-made or personalized jewellery is not eligible for a refund.
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Items purchased during promotions, sales, or special discounts are considered final sale and cannot be refunded.
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Jewellery that shows signs of wear, alteration, or damage will not qualify for a refund.
Refund Method
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Approved refunds will be issued using the original method of payment.
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Processing time may take between 7 to 14 business days, depending on the payment channel.
Defective or Incorrect Items
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In case of a defective or incorrect item, please contact us immediately.
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Once verified, we will provide a replacement or a full refund at no additional cost.
Shipping Costs for Online Orders
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Shipping charges are non-refundable unless the return is due to our error.
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Customers are responsible for securely returning items through a trusted courier service.
Contact Information
For any refund inquiries or assistance, please reach out to our customer support team at:
Phone Number: +92-321-35300050 & +92-331-5300059
Email: alnafeesajewellers@gmail.com
Address: Shop No.2, Cliff Shopping Mall, Near Teen Talwar, Clifton, Karachi.